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Account

How do I show/ hide collectibles on my publicly shared page?
The "Share" feature on your collectibles page allows you to share the li...
What does ‘Preview shared page’ mean?
When you want to see for yourself what others can see when you publicly ...
How do I receive a direct message from a publisher that I started to follow?
When you follow a publisher, either we or the publisher itself will be a...
I tried to claim my stamp, but now my account is blocked
False claims are tracked in two different ways. Per user and per stamp. ...
How do I make a Ciphers.me account
Simply go to Sign up, fill in the details, agree to our Terms of Service...
How do I Sign up?
Use the Sign up link, enter your e-mail address, display name and passwo...
I did not receive a verification mail to validate my account
If you can't find your verification email, please check your Spam mail f...
How do I Sign in to my account
Go to Sign in. Fill in your email address and password and you can sign ...
I forgot my password
Use the 'Forgot password?' link on the Sign in page to reset your passwo...
How can I reset my password?
Use the 'Forgot password?" link on the Sign in page or reset your passwo...
How do I change my password?
Use the 'Forgot password?" link on the Sign in page or reset your passwo...
How can I change my email address?
We use your email address to keep in contact with you and to keep your c...
My account is blocked what to do?
If your account is locked and you can no longer log in, please try to lo...
I cannot see my NFT images in my collection anymore
When you have minted NFTs, the images of the NFTs will appear in your co...
Can I recover my account?
No, when we closed your account it is not possible to recover it. If you...
How can I close my account?
We can close your account by sending us your request in our Helpcenter.