I tried to claim my stamp, but now my account is blocked

False claims are tracked in two different ways. Per user and per stamp.

User
There are three actions on the following amounts of false claims, regardless for on which stamp:

1. First lockout: At 3 incorrect claims -> User is locked out of claims for 1 hour.
2. Second lockout: At 5 incorrect claims -> User is automatically logged out and is locked out of claims for 8 hours.
3. Third lockout: At 8 incorrect claims -> User is automatically logged out and is indefinitely locked out of claims (until a support employee unlocks him)

If a user claims a stamp correctly, this count goes back to 0.

Stamp

For each stamp, we also keep track of incorrect claims.

A stamp is locked out of claims after 10 false claims.
Only counts if the user entered/scanned a correct publicId

This is indefinitely until a support agent unlocks it.